Privacy Policy

Information You Provide to Us

You may voluntarily provide personal information when you contact NCS, request a project review or quote, send us an email, or otherwise communicate with us.

Depending on the nature of your inquiry, this information may include:

• Your name

• Company or organization

• Email address

• Telephone number

• Project location

• Project details

• Information contained in messages, documents, photographs, plans, or other materials you choose to provide

We use this information primarily to respond to inquiries, evaluate potential projects, prepare estimates or proposals, communicate with customers and prospective customers, and conduct our normal business operations.

Submitting an inquiry through this website does not create a contractual relationship with NCS.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically by our website, hosting infrastructure, analytics services, security systems, and other service providers.

Depending on the service involved, this information may include:

• Browser and device type

• Operating system

• Referring website or traffic source

• Pages viewed

• Approximate geographic location

• Date and time of visits

• Website interactions

• Technical information necessary for website operation, analytics, and security

We use this information to operate and secure the website, understand how visitors use it, identify technical problems, evaluate marketing performance, and improve the website.

Google Analytics

NCS uses Google Analytics to help us understand how visitors find and use our website.

Google Analytics may collect information such as:

• Pages viewed

• Session and visitor statistics

• Traffic and referral sources

• Browser and device information

• Approximate geographic information

• Website interactions and events

Google Analytics generally uses first-party cookies or similar identifiers to distinguish visitors and sessions.

Google may receive an IP address as part of normal internet communication and may use it for purposes such as approximate geographic reporting, security, routing, and spam detection. Google states that raw IP addresses are not logged or stored in Google Analytics.

NCS does not intentionally send personally identifiable information such as names, email addresses, or telephone numbers to Google Analytics.

Information processed through Google Analytics is also subject to Google’s privacy practices and terms.

Visitors may limit certain Google Analytics tracking by adjusting browser privacy or cookie settings or by using privacy and opt-out tools made available by Google.

Mouseflow

NCS uses Mouseflow to better understand how visitors interact with our website and to identify usability, navigation, and technical issues.

Mouseflow is a website analytics and session-replay service. It may collect behavioral and technical information such as:

• Mouse movements

• Clicks

• Scrolling activity

• Page navigation

• Website interactions

• Browser type

• Device type

• Operating system

• General geographic information

Mouseflow does not collect passwords or financial information by default and does not log keystrokes entered into form fields. Sensitive fields such as passwords and credit-card information are automatically masked.

Mouseflow also states that it does not store full IP addresses by default.

Additional website elements or information may be excluded or masked through Mouseflow’s privacy controls.

NCS uses Mouseflow to understand general website behavior and improve the usability and performance of the site, not to intentionally collect sensitive personal information.

Information processed through Mouseflow is also subject to Mouseflow’s privacy practices and terms.

Cookies and Similar Technologies

Our website and third-party services used by the website may use cookies or similar technologies.

These technologies may be used to:

• Maintain normal website functionality

• Measure website traffic

• Distinguish visits or sessions

• Understand how visitors use the website

• Measure marketing effectiveness

• Maintain website security

• Improve website performance and usability

You can control or delete cookies through your web browser or other privacy tools. Blocking certain cookies or technologies may affect how some website features or analytics functions operate.

NCS primarily provides services within the United States and does not specifically market its services to individuals outside the United States. The website does not currently use a GDPR-style cookie consent banner.

How We Use Information

Information collected through or in connection with the website may be used to:

• Respond to questions and project inquiries

• Evaluate requests for services

• Prepare quotes, estimates, or proposals

• Communicate with customers and prospective customers

• Operate and improve the website

• Understand website traffic and visitor behavior

• Evaluate the effectiveness of marketing

• Diagnose technical problems

• Maintain website and network security

• Detect misuse, fraud, automated abuse, or security threats

• Maintain appropriate business and administrative records

• Comply with applicable legal requirements

• Protect the rights, property, and safety of NCS, our customers, and others

Sharing of Information

NCS does not sell personal information collected through this website.

We may share or allow information to be processed by companies that provide services necessary to operate our website or business, including providers of:

• Website hosting

• Website analytics

• Session analytics

• Security services

• Email and communications

• Information technology

• Business administration

These companies may process information as necessary to provide their services to NCS.

We may also disclose information when reasonably necessary to:

• Comply with applicable law

• Respond to lawful governmental or legal requests

• Enforce agreements or protect our legal rights

• Investigate suspected fraud, abuse, or security incidents

• Protect NCS, our customers, employees, or others

Data Security

NCS uses reasonable administrative, technical, and operational measures intended to protect information associated with the website.

However, no website, computer network, electronic communication, or data-storage system can be guaranteed to be completely secure.

Visitors should avoid submitting highly sensitive or confidential information through ordinary website communications unless appropriate arrangements have been made with NCS.

Data Retention

We retain information for as long as reasonably necessary for the business purpose for which it was collected.

This may include retaining information as necessary to:

• Respond to inquiries

• Evaluate or perform projects

• Maintain customer and business records

• Resolve disputes

• Maintain security

• Meet insurance or contractual requirements

• Satisfy legal, tax, accounting, or regulatory obligations

Analytics and technical information may be retained according to the applicable settings and retention practices of NCS and its service providers.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

NCS does not control the privacy, security, data collection, or content practices of third-party websites.

When you visit a third-party website or service, your activity is governed by that third party’s own privacy policies and terms.

Children’s Privacy

The NCS website is intended primarily for businesses, contractors, utilities, government entities, property owners, and other persons seeking information about construction and infrastructure services.

The website is not directed toward children.

NCS does not knowingly use this website to collect personal information from children under 13.

Your Privacy Choices

You may configure your web browser or other privacy tools to block, limit, or delete cookies and other tracking technologies.

You may also use privacy controls and opt-out mechanisms made available by Google, Mouseflow, or other service providers.

If you have provided personal information directly to NCS and have questions about that information, you may contact us using the information below.

Depending on where you reside, applicable state law may provide additional rights concerning personal information. NCS will respond to valid privacy requests as required by applicable law.

Browser Privacy Signals

Some browsers and privacy tools provide signals indicating a user’s privacy or tracking preferences.

Privacy laws and technical standards concerning these signals continue to develop.

Where applicable law requires NCS or its service providers to recognize a legally valid browser-based privacy preference signal, NCS will handle that signal as required by law.

Changes to This Privacy Policy

NCS may update this Privacy Policy periodically to reflect changes in our website, technology, business practices, service providers, or legal requirements.

The date at the top of this page indicates when this Privacy Policy was most recently updated.

We encourage visitors to review this page periodically for changes.